Privacy Policy for Glacé Media Ltd
Last Updated: June 3, 2026
Welcome to Glacé Media Ltd (“we,” “our,” or “us”). We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website https://glacemedia.com/, hire us for video production services, or participate in our productions as crew, talent, or an on-camera participant.
Please read this policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.
1. Information We Collect
We collect information that identifies, relates to, describes, or could reasonably be linked with you (“Personal Data”). The types of information we collect depend on how you interact with us:
A. Information Provided Voluntarily by You
- Clients and Prospects: Name, email address, phone number, company name, billing/shipping address, and project details submitted via our contact or onboarding forms.
- Crew, Freelancers, and Talent: Name, contact information, resumes, portfolios, headshots and financial/payment information (for processing payroll or invoices).
- On-Camera Participants: Name, contact details, signatures on Talent Release Forms, and demographic information if required for specific casting calls.
B. Production Media (Audio & Visual Data)
Because we are a video production company, we inherently collect and process personal data in the form of raw and edited video footage, photography, and audio recordings that capture your likeness, voice, and appearance. This data is collected during scheduled production days, interviews, or via remote video submissions.
C. Automatically Collected Data
When you visit our website, our servers automatically collect standard log data, including your IP address, browser type, operating system, the pages you view, and the dates/times of your visit via cookies and analytics tools (such as [e.g., Google Analytics]).
2. How We Use Your Information
We use the data we collect for specific, legitimate business purposes, including:
- To plan, film, edit, and deliver professional video production services to our clients.
- To manage client accounts, process payments, and send invoices.
- To review, audition, cast, and hire talent and production crew.
- To communicate with you regarding project updates, scheduling, and inquiries.
- To market our business by featuring final, approved video projects or testimonials in our portfolio or on our social media channels (subject to client and talent agreements).
- To maintain and optimise the performance of our website.
3. Video Footage, Likeness, and Talent Releases
We treat audio and visual media containing identifiable individuals with the utmost care.
- Consent & Release: We do not knowingly film or record individuals for commercial production purposes without obtaining prior verbal or written consent. For formal productions, all featured on-camera talent and participants must sign a Talent Release Form detailing how their likeness will be used.
- Footage Ownership & Instructions: Raw footage captured on behalf of a client is handled according to our master services agreement with that client. We process this footage strictly under the client’s instruction and direction.
4. Sharing Your Information
We do not sell your personal data. We only share your information with trusted third parties who help us run our business and deliver our services:
- Production Partners and Crew: Independent contractors (e.g., freelance editors, audio engineers, directors of photography) who require access to production files or schedules to complete their work.
- Cloud Storage & Collaboration Software: Third-party platforms used for secure video hosting, file sharing, and client review (such as [e.g., Frame.io, Dropbox, Google Drive, Vimeo]).
- Payment Processors: Secure third-party financial services used to process client payments or pay crew members (such as [e.g., Stripe, QuickBooks]).
- Legal Requirements: If required by law, we may disclose your information to comply with legal obligations, court orders, or to protect our company’s legal rights and safety.
5. Data Storage, Security, and Retention
- Security: Video files and project data are stored on secure physical drives and cloud storage systems. We implement reasonable administrative and technical measures to protect against data loss or unauthorised access.
- Retention: We retain standard business contact information and financial records for as long as necessary to comply with tax and legal obligations.
- Footage Retention Policy: Unless otherwise agreed upon in a specific client contract, we retain raw production footage for at least 1 year following project completion, after which it may be permanently deleted. Final delivery cuts may be archived indefinitely for portfolio and verification purposes.
6. Your Privacy Rights
Depending on your geographic location (such as the EU/UK under GDPR, or states like California under the CCPA), you may have the following rights regarding your personal data:
- The right to request access to and a copy of your personal data.
- The right to request that we correct inaccurate data.
- The right to request the deletion of your data (subject to our legal obligations to retain certain records or project footage).
- The right to withdraw your consent at any time (e.g., opting out of marketing emails).
7. Contact Us
If you have questions, comments, or requests regarding this Privacy Policy, please reach out to us at:
Glacé Media Ltd
℅ Digi Accountancy, Sun House, 2-4 Little Peter St, Manchester M15 4PS